Resolved
Resolved

The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 4:50 – 6:35pm CT (21:50 – 23:35 UTC) for both transactional and broadcast mail. Engineering will continue to monitor.

Updated

We are continuing to process the backlogged messages and additional scaling has been added to improve performance further.

Recovering

A fix has been deployed and sending has resumed. We are processing the backlog of messages.

Investigating

We are experiencing email sending delays due to degraded system performance. Mail is still being accepted into the system.

Began at:

Affected components
  • API
    • Sending
  • SMTP
    • Sending