Postmark Status — Past Incidents

Past Incidents

MAINTENANCE Scheduled Maintenance
DELAY External Delays
DEGRADED Degraded Performance
DOWN Service Offline

January 2020
- MAINTENANCEOngoing today: blackout testing for SMTP TLSv1.0 deprecation
  Jan 27, 10 - 10:50 PMResolved after an hourAffected: Outbound SMTP
- MAINTENANCEOngoing today: blackout testing for SMTP TLSv1.0 deprecation copy
  Jan 27, 9:45 PMResolved after a few secondsAffected: Outbound SMTP
- MAINTENANCEOngoing today: blackout testing for SMTP TLSv1.0 deprecation
  Jan 27, 6:03 - 7:32 AMResolved after an hourAffected: Outbound SMTP
- DEGRADEDDelays: Analytics, Stats, Delivery Events, and Webhooks. Messages still being sent and received.
  Jan 24, 9:12 AM - 10:32 PMResolved after 13 hoursAffected: API
December 2019
- DEGRADEDIntermittent service issues: APIs.
  Dec 4, 2019, 1:55 - 2:08 PMResolved after 13 minutesAffected: API
November 2019
- DEGRADEDDelays: SMTP outbound sending
  Nov 22, 2019, 9 - 9:45 AMResolved after an hourAffected: Outbound SMTP
- DEGRADEDDelays: Outbound SMTP messages
  Nov 21, 2019, 1:09 - 1:20 PMResolved after 11 minutesAffected: Outbound SMTP
- DEGRADEDDomain verification delays
  Nov 19, 2019, 5:15 - 6:15 AMResolved after an hourAffected: Web App
- DEGRADEDDelays: Outbound sending via SMTP and API.
  Nov 7, 2019, 12:01 - 12:39 AMResolved after 38 minutesAffected: API, Outbound SMTP, Web App
October 2019
- DEGRADEDDegraded Performance: Link tracking. Outbound/Inbound messages are being sent and received normally.
  Oct 31, 2019, 8 AM - 12 PMResolved after 4 hoursAffected: API, Outbound SMTP
- MAINTENANCEPlanned maintenance starting in 15 minutes. Inbound delays for up to 15 minutes. Outbound sending not affected.
  Oct 1, 2019, 8:03 - 8:31 PMResolved after 28 minutesAffected: Inbound SMTP
September 2019
- DEGRADEDDelays: Outbound sending via SMTP. API sending is not affected.
  Sep 10, 2019, 11:43 - 11:53 AMResolved after 10 minutesAffected: Outbound SMTP
- DELAYExternal Service Issue: Delays to Yahoo, AOL and Verizon domains
  Sep 5, 2019, 9:51 AM - 12:21 PMResolved after 3 hoursAffected: API, Outbound SMTP
- DOWNDelays: Outbound SMTP messages
  Sep 4, 2019, 12:20 - 1:25 PMResolved after an hourAffected: Outbound SMTP
August 2019
- MAINTENANCEPlanned maintenance: Wednesday, August 21 at 8:15pm Eastern Time
  Aug 21, 2019, 7:32 - 8:25 PMResolved after an hourAffected: API
July 2019
- DEGRADEDDelays: Delivery Events in Activity feed only. Sending and processing messages are not affected.
  Jul 24, 2019, 9:25 - 10:24 AMResolved after an hourAffected: Web App
- DEGRADEDDelays: Outbound and Inbound, API: Timeouts
  Jul 3, 2019, 3:21 - 4:45 PMResolved after an hourAffected: API, Outbound SMTP, Inbound SMTP, Web App
- DEGRADEDDelays: Inbound Activity feed and Activity Stats display only. Sending and processing messages are not affected.
  Jul 3, 2019, 2:09 - 3:19 PMResolved after an hourAffected: Web App
- DEGRADEDDelays: Outbound SMTP messages and API timeouts
  Jul 3, 2019, 11:07 AM - 12:41 PMResolved after 2 hoursAffected: API, Outbound SMTP
- MAINTENANCEScheduled maintenance: Today July 2nd at 8:15pm EST
  Jul 2, 2019, 2:35 - 8:27 PMResolved after 6 hoursAffected: API
June 2019
- DEGRADEDDelays: Some webhooks. Outbound/Inbound messages are being sent and received.
  Jun 19, 2019, 3:05 - 5:12 PMResolved after 2 hoursAffected: API
May 2019
- DEGRADEDOutbound Activity is Delayed
  May 29, 2019, 6:13 - 7:22 AMResolved after an hourAffected: API, Web App
- DEGRADEDDelays: Inbound processing. Outbound sending via SMTP and API are not affected.
  May 20, 2019, 5:18 - 5:47 AMResolved after 30 minutesAffected: Inbound SMTP
- DEGRADEDActivity page not available. Outbound/Inbound messages are being sent and received.
  May 15, 2019, 11:46 AM - 2:01 PMResolved after 2 hoursAffected: Web App
- DEGRADEDActivity page not available. Outbound/Inbound messages are being sent and received.
  May 9, 2019, 10:35 AM - 12:14 PMResolved after 2 hoursAffected: Web App
- DEGRADEDThe Activity page is currently unavailable. Message sending and receiving is not affected.
  May 8, 12:40 PM - May 9, 12:42 AM, 2019Resolved after 12 hoursAffected: Web App
- DEGRADEDOpen, click, and delivery events delayed.
  May 3, 2019, 2:01 - 3:41 PMResolved after 2 hoursAffected: API
- DEGRADEDAPI slow response times
  May 1, 2019, 1:38 - 2:36 PMResolved after an hourAffected: API
April 2019
- DEGRADEDDelays: Inbound processing. Outbound sending via SMTP and API are not affected.
  Apr 2, 2019, 12:21 - 12:38 PMResolved after 17 minutesAffected: Inbound SMTP
March 2019
- DEGRADEDDelays: SMTP outbound sending. API and Inbound are processing immediately.
  Mar 28, 2019, 11:35 AM - 12:34 PMResolved after an hourAffected: Outbound SMTP
- DEGRADEDDelays: Delivery, clicks, open webhooks are delayed. Bounce and inbound webhooks are not affected. Messages are being sent and received.
  Mar 27, 2019, 12:05 - 1:04 PMResolved after an hourAffected: Web App
- DEGRADEDDelays: Outbound sending via SMTP. Inbound messages are being processed right away.
  Mar 26, 2019, 2 - 2:23 PMResolved after 23 minutesAffected: Outbound SMTP
- DEGRADEDDelays: Inbound processing. Outbound messages are being sent.
  Mar 19, 2019, 10:30 - 11:11 AMResolved after 41 minutesAffected: Inbound SMTP
- DEGRADEDService Issues: Webhooks, open tracking, click tracking, statistics, and credit updates are behind. Message sending is not affected.
  Mar 11, 2019, 10:15 AM - 7:29 PMResolved after 9 hoursAffected: API, Web App
- DEGRADEDDelays: outbound sending. Inbound messages are being processed immediately.
  Mar 11, 2019, 10:12 AM - 2:39 PMResolved after 4 hoursAffected: Outbound SMTP
- MAINTENANCEDelays: Inbound processing. Outbound messages are being sent immediately.
  Mar 1, 2019, 4:43 - 5:07 PMResolved after 24 minutesAffected: Inbound SMTP
February 2019
- DEGRADEDService issues: Delivery events delayed. Outbound/Inbound messages are being sent and received
  Feb 28, 2019, 7:39 - 9:15 PMResolved after 2 hoursAffected: API
- DEGRADEDDelays: Outbound sending. Inbound messages are not affected.
  Feb 4, 2019, 10:44 - 11:40 AMResolved after an hourAffected: Outbound SMTP
January 2019
- DEGRADEDDelays: Inbound processing and Delivery events. Outbound messages are being sent.
  Jan 22, 2019, 7:48 - 8:06 AMResolved after 18 minutesAffected: API, Inbound SMTP
December 2018
- DEGRADEDDelays: Delivery events. Outbound messages are being processed and sent immediately.
  Dec 18, 2018, 12:05 - 4:43 PMResolved after 5 hoursAffected: API
- DOWNIntermittent service issues: APIs.
  Dec 3, 2018, 12:57 - 1:11 PMResolved after 14 minutesAffected: API
- DOWNIntermittent service issues: APIs.
  Dec 3, 2018, 10:15 - 10:30 AMResolved after 15 minutesAffected: API
November 2018
- DEGRADEDDelays: Inbound processing. Outbound messages are being sent.
  Nov 23, 2018, 6:38 - 7:13 AMResolved after 36 minutesAffected: Inbound SMTP
- DELAYExternal Service Issue: Bounces to some GoDaddy domains
  Nov 15, 2018, 1:04 - 11:31 PMResolved after 10 hours
- DEGRADEDWe're currently investigating issues with our link tracking feature.
  Nov 15, 2018, 5:28 - 5:36 AMResolved after 8 minutes
- DEGRADEDDelays: Delivery events. Outbound/Inbound messages are being processed and sent immediately.
  Nov 6, 2018, 2:45 - 3:52 PMResolved after an hour
October 2018
- DEGRADEDDelays: inbound and outbound messages
  Oct 29, 2018, 9 - 10:28 PMResolved after an hour
- DEGRADEDService issue: We're investigating an issue causing some Outbound messages to be sent with no content / body
  Oct 29, 2018, 3:10 - 11:49 PMResolved after 9 hours
- MAINTENANCEScheduled maintenance Friday Oct 26 at 8:30pm Eastern Time. Outbound and Inbound messages will be accepted and queued.
  Oct 26, 2018, 8:09 - 8:55 PMResolved after an hour
- DEGRADEDDelays: Delivery/processed events. Outbound/Inbound messages are being processed and sent immediately.
  Oct 11, 2018, 1:16 - 7:55 PMResolved after 7 hours
- DEGRADEDDelays: Activity events / Open tracking. Outbound/Inbound messages are being processed and sent.
  Oct 9, 2018, 10:57 AM - 7:54 PMResolved after 9 hours
- DEGRADEDDelays: Outbound sending / Activity events / Open tracking. Outbound/Inbound messages are being accepted and queued
  Oct 9, 2018, 10:57 AM - 1:33 PMResolved after 3 hours
- DEGRADEDService Issue: Delivery events delayed. Outbound/Inbound messages are being sent and processed immediately
  Oct 4, 2018, 11:28 AM - 12:23 PMResolved after an hour
- DEGRADEDDelays: Outbound Sending / Inbound Processing / Open tracking Events. Messages are being accepted and queued
  Oct 1, 2018, 11:32 AM - 1:26 PMResolved after 2 hours
September 2018
- DEGRADEDService issue: Webhooks. Outbound and Inbound messages are being sent an processed
  Sep 27, 2018, 7:16 - 7:47 PMResolved after 31 minutes
- DEGRADEDDelays: Delivery events. Messages are being sent and received.
  Sep 26, 2018, 11:59 AM - 8:19 PMResolved after 8 hours
- DEGRADEDService issues: Open tracking. Messages are being processed.
  Sep 25, 2018, 11:48 AM - 12:15 PMResolved after 27 minutes
- DEGRADEDOutbound sending delays
  Sep 20, 2018, 1:03 - 1:10 PMResolved after 7 minutes
- MAINTENANCE[UPDATED] Planned maintenance: September 11, 2018 at 10:00pm ET
  Sep 11, 2018, 5:09 - 10:38 PMResolved after 5 hours
- DEGRADEDActivity events delayed
  Sep 11, 2018, 12:49 - 7:03 PMResolved after 6 hours
- DEGRADEDOutbound sending delays
  Sep 11, 2018, 11:21 AM - 12:37 PMResolved after an hour
- DEGRADED[Updated] Stats are currently out of date
  Sep 10, 2018, 2:58 - 6:08 PMResolved after 3 hours
- DEGRADEDActivity events and webhooks are currently delayed, and Inbound messages are also slightly behind.
  Sep 10, 2018, 10:29 AM - 12:47 PMResolved after 2 hours
- DEGRADEDOutbound and Inbound messages are delayed again
  Sep 6, 2018, 11:43 AM - 12:26 PMResolved after 43 minutes
- DEGRADEDOutbound sending delays
  Sep 6, 2018, 6:09 - 11:08 AMResolved after 5 hours
- DEGRADEDInbound messages and webhooks are delayed
  Sep 5, 2018, 11:38 AM - 2:05 PMResolved after 2 hours
- DEGRADEDEmails sent using templates delayed
  Sep 4, 2018, 2:15 - 2:56 PMResolved after 41 minutes
- DEGRADEDInbound processing delays
  Sep 2, 2018, 3:58 - 4:53 PMResolved after an hour
August 2018
- DEGRADEDOutbound sending delays
  Aug 31, 2018, 12:48 - 1:37 PMResolved after an hour
- DEGRADEDAPI timeouts
  Aug 28, 2018, 10:59 - 11:26 AMResolved after 27 minutes
- DEGRADEDOutbound sending delays
  Aug 28, 2018, 10:24 - 10:41 AMResolved after 17 minutes
- DEGRADEDOutbound sending delays
  Aug 24, 2018, 9:57 - 10:39 AMResolved after 42 minutes
- DEGRADEDIntermittent API errors
  Aug 20, 2018, 11:11 AM - 12:54 PMResolved after 2 hours
- DEGRADEDWe're investigating an issue with the API
  Aug 7, 2018, 9:05 - 9:15 AMResolved after 10 minutes
July 2018
- DELAYDelays to Hotmail addresses
  Jul 26, 2018, 12:24 - 9 PMResolved after 9 hours
- DEGRADEDClick tracking temporarily unavailable
  Jul 22, 2018, 11:06 - 11:25 PMResolved after 19 minutes
- DEGRADEDOutbound email delays
  Jul 19, 2018, 8:44 - 9:06 AMResolved after 22 minutes
- DEGRADEDOutbound and activity delays
  Jul 17, 2018, 10:40 AM - 1:11 PMResolved after 3 hours
- DEGRADEDOutbound email delays
  Jul 16, 2018, 6:19 - 7:57 PMResolved after 2 hours
- DELAYWe're currently investigating issues with our link tracking feature.
  Jul 11, 10:58 PM - Jul 12, 2:56 PM, 2018Resolved after 16 hours
- DEGRADEDWe are currently investigating intermittent API issues
  Jul 5, 2018, 6:54 - 9:12 AMResolved after 2 hours
June 2018
- DEGRADEDIssue with bounced and delayed emails
  Jun 4, 2018, 1:54 - 7:41 PMResolved after 6 hours
- DEGRADEDClick tracking temporarily disabled
  Jun 3, 6:09 PM - Jun 4, 12:44 AM, 2018Resolved after 7 hours
May 2018
- DEGRADEDIssues with Stats API
  May 23, 2018, 8:42 - 10:43 AMResolved after 2 hours
- DEGRADEDActivity is delayed in the Postmark UI, sending/receiving is not affected
  May 22, 2018, 10:05 - 10:19 AMResolved after 14 minutes
- DEGRADEDClick tracking events are delayed
  May 16, 9:56 AM - May 19, 12:33 AM, 2018Resolved after 3 days
- MAINTENANCEDatabase Maintenance at 11:05 PM ET
  May 15, 10:58 PM - May 16, 1:49 AM, 2018Resolved after 3 hours
- DEGRADEDActivity events delayed in the Postmark UI (email sending/processing not affected)
  May 15, 2018, 4:34 - 5:08 PMResolved after 34 minutes
- DEGRADEDOutbound and inbound messages are delayed, UI not available
  May 15, 2018, 2:07 - 3 PMResolved after an hour
- DEGRADEDLink tracking issues
  May 15, 2018, 4:19 - 6:04 AMResolved after 2 hours
- DEGRADEDShort outbound delays
  May 14, 2018, 10:41 - 11:45 AMResolved after an hour
- DEGRADEDDelivery event delays
  May 10, 2018, 7:53 - 8:49 PMResolved after an hour
April 2018
- DEGRADEDActivity feed is currently delayed
  Apr 26, 2018, 12:46 - 4:16 PMResolved after 4 hours
- DELAYDelivery delays to iCloud addresses
  Apr 23, 11:51 AM - Apr 25, 7:10 PM, 2018Resolved after 2 days
March 2018
- DEGRADEDDelivery and Open Event Delays
  Mar 29, 2018, 12:52 - 4:33 PMResolved after 4 hours
- DEGRADEDAPI timeouts and short delays
  Mar 27, 2018, 11:21 AM - 2:19 PMResolved after 3 hours
- DEGRADEDActivity delays
  Mar 23, 2018, 1:09 - 4:11 PMResolved after 3 hours
- DELAYDelays to AOL email addresses
  Mar 14, 4:52 PM - Mar 19, 9:56 AM, 2018Resolved after 5 days
- DEGRADEDOutbound email sending delays
  Mar 7, 2018, 11:57 AM - 12:43 PMResolved after an hour
- DELAYAOL email processing issues
  Mar 2, 2018, 11:43 AM - 3:09 PMResolved after 3 hours

Past Incidents

MAINTENANCEOngoing today: blackout testing for SMTP TLSv1.0 deprecation

MAINTENANCEOngoing today: blackout testing for SMTP TLSv1.0 deprecation copy

MAINTENANCEOngoing today: blackout testing for SMTP TLSv1.0 deprecation

DEGRADEDDelays: Analytics, Stats, Delivery Events, and Webhooks. Messages still being sent and received.

DEGRADEDIntermittent service issues: APIs.

DEGRADEDDelays: SMTP outbound sending

DEGRADEDDelays: Outbound SMTP messages

DEGRADEDDomain verification delays

DEGRADEDDelays: Outbound sending via SMTP and API.

DEGRADEDDegraded Performance: Link tracking. Outbound/Inbound messages are being sent and received normally.

MAINTENANCEPlanned maintenance starting in 15 minutes. Inbound delays for up to 15 minutes. Outbound sending not affected.

DEGRADEDDelays: Outbound sending via SMTP. API sending is not affected.

DELAYExternal Service Issue: Delays to Yahoo, AOL and Verizon domains

DOWNDelays: Outbound SMTP messages

MAINTENANCEPlanned maintenance: Wednesday, August 21 at 8:15pm Eastern Time

DEGRADEDDelays: Delivery Events in Activity feed only. Sending and processing messages are not affected.

DEGRADEDDelays: Outbound and Inbound, API: Timeouts

DEGRADEDDelays: Inbound Activity feed and Activity Stats display only. Sending and processing messages are not affected.

DEGRADEDDelays: Outbound SMTP messages and API timeouts

MAINTENANCEScheduled maintenance: Today July 2nd at 8:15pm EST

DEGRADEDDelays: Some webhooks. Outbound/Inbound messages are being sent and received.

DEGRADEDOutbound Activity is Delayed

DEGRADEDDelays: Inbound processing. Outbound sending via SMTP and API are not affected.

DEGRADEDActivity page not available. Outbound/Inbound messages are being sent and received.

DEGRADEDActivity page not available. Outbound/Inbound messages are being sent and received.

DEGRADEDThe Activity page is currently unavailable. Message sending and receiving is not affected.

DEGRADEDOpen, click, and delivery events delayed.

DEGRADEDAPI slow response times

DEGRADEDDelays: Inbound processing. Outbound sending via SMTP and API are not affected.

DEGRADEDDelays: SMTP outbound sending. API and Inbound are processing immediately.

DEGRADEDDelays: Delivery, clicks, open webhooks are delayed. Bounce and inbound webhooks are not affected. Messages are being sent and received.

DEGRADEDDelays: Outbound sending via SMTP. Inbound messages are being processed right away.

DEGRADEDDelays: Inbound processing. Outbound messages are being sent.

DEGRADEDService Issues: Webhooks, open tracking, click tracking, statistics, and credit updates are behind. Message sending is not affected.

DEGRADEDDelays: outbound sending. Inbound messages are being processed immediately.

MAINTENANCEDelays: Inbound processing. Outbound messages are being sent immediately.

DEGRADEDService issues: Delivery events delayed. Outbound/Inbound messages are being sent and received

DEGRADEDDelays: Outbound sending. Inbound messages are not affected.

DEGRADEDDelays: Inbound processing and Delivery events. Outbound messages are being sent.

DEGRADEDDelays: Delivery events. Outbound messages are being processed and sent immediately.

DOWNIntermittent service issues: APIs.

DOWNIntermittent service issues: APIs.

DEGRADEDDelays: Inbound processing. Outbound messages are being sent.

DELAYExternal Service Issue: Bounces to some GoDaddy domains

DEGRADEDWe're currently investigating issues with our link tracking feature.

DEGRADEDDelays: Delivery events. Outbound/Inbound messages are being processed and sent immediately.

DEGRADEDDelays: inbound and outbound messages

DEGRADEDService issue: We're investigating an issue causing some Outbound messages to be sent with no content / body

MAINTENANCEScheduled maintenance Friday Oct 26 at 8:30pm Eastern Time. Outbound and Inbound messages will be accepted and queued.

DEGRADEDDelays: Delivery/processed events. Outbound/Inbound messages are being processed and sent immediately.

DEGRADEDDelays: Activity events / Open tracking. Outbound/Inbound messages are being processed and sent.

DEGRADEDDelays: Outbound sending / Activity events / Open tracking. Outbound/Inbound messages are being accepted and queued

DEGRADEDService Issue: Delivery events delayed. Outbound/Inbound messages are being sent and processed immediately

DEGRADEDDelays: Outbound Sending / Inbound Processing / Open tracking Events. Messages are being accepted and queued

DEGRADEDService issue: Webhooks. Outbound and Inbound messages are being sent an processed

DEGRADEDDelays: Delivery events. Messages are being sent and received.

DEGRADEDService issues: Open tracking. Messages are being processed.

DEGRADEDOutbound sending delays

MAINTENANCE[UPDATED] Planned maintenance: September 11, 2018 at 10:00pm ET

DEGRADEDActivity events delayed

DEGRADEDOutbound sending delays

DEGRADED[Updated] Stats are currently out of date

DEGRADEDActivity events and webhooks are currently delayed, and Inbound messages are also slightly behind.

DEGRADEDOutbound and Inbound messages are delayed again

DEGRADEDOutbound sending delays

DEGRADEDInbound messages and webhooks are delayed

DEGRADEDEmails sent using templates delayed

DEGRADEDInbound processing delays

DEGRADEDOutbound sending delays

DEGRADEDAPI timeouts

DEGRADEDOutbound sending delays

DEGRADEDOutbound sending delays

DEGRADEDIntermittent API errors

DEGRADEDWe're investigating an issue with the API

DELAYDelays to Hotmail addresses

DEGRADEDClick tracking temporarily unavailable

DEGRADEDOutbound email delays

DEGRADEDOutbound and activity delays

DEGRADEDOutbound email delays