Postmark Status

Past Incidents

MAINTENANCE Maintenance
DELAY Delays
DEGRADED Degraded performance
DOWN Downtime

May 2018
- DEGRADEDClick tracking events are delayed
  May 16, 9:56 AM - May 19, 12:33 AMResolved after 3 days
- MAINTENANCEDatabase Maintenance at 11:05 PM ET
  May 15, 10:58 PM - May 16, 1:49 AMResolved after 3 hours
- DEGRADEDActivity events delayed in the Postmark UI (email sending/processing not affected)
  May 15, 4:34 - 5:08 PMResolved after 34 minutes
- DEGRADEDOutbound and inbound messages are delayed, UI not available
  May 15, 2:07 - 3 PMResolved after an hour
- DEGRADEDLink tracking issues
  May 15, 4:19 - 6:04 AMResolved after 2 hours
- DEGRADEDShort outbound delays
  May 14, 10:41 - 11:45 AMResolved after an hour
- DEGRADEDDelivery event delays
  May 10, 7:53 - 8:49 PMResolved after an hour
April 2018
- DEGRADEDActivity feed is currently delayed
  Apr 26, 12:46 - 4:16 PMResolved after 4 hours
- DELAYDelivery delays to iCloud addresses
  Apr 23, 11:51 AM - Apr 25, 7:10 PMResolved after 2 days
March 2018
- DEGRADEDDelivery and Open Event Delays
  Mar 29, 12:52 - 4:33 PMResolved after 4 hours
- DEGRADEDAPI timeouts and short delays
  Mar 27, 11:21 AM - 2:19 PMResolved after 3 hours
- DEGRADEDActivity delays
  Mar 23, 1:09 - 4:11 PMResolved after 3 hours
- DELAYDelays to AOL email addresses
  Mar 14, 4:52 PM - Mar 19, 9:56 AMResolved after 5 days
- DEGRADEDOutbound email sending delays
  Mar 7, 11:57 AM - 12:43 PMResolved after an hour
- DELAYAOL email processing issues
  Mar 2, 11:43 AM - 3:09 PMResolved after 3 hours
February 2018
- DEGRADEDSome inbound emails rejected
  Feb 27, 5:50 PMResolved after a few seconds
- DELAYIncreased bounces to Microsoft and Outlook domains
  Feb 23, 9:43 - 11:39 AMResolved after 2 hours
- MAINTENANCE[Maintenance] Bounce webhooks delayed for up to 1 hour
  Feb 14, 4:16 - 4:40 PMResolved after 24 minutes
- MAINTENANCE[Maintenance] Bounce webhooks delayed for up to 1 hour
  Feb 14, 9:32 - 10:49 AMResolved after an hour
- DEGRADEDBrief API Connectivity Issues
  Feb 7, 11:28 AMResolved after a few seconds
January 2018
- DEGRADEDActivity events delayed
  Jan 26, 9:32 - 11:25 AMResolved after 2 hours
- DEGRADEDBounce processing delays
  Jan 11, 11:17 AM - 6:32 PMResolved after 7 hours
- DEGRADEDIntermittent inbound delays
  Jan 11, 10:26 - 10:36 AMResolved after 10 minutes
- DELAYDelays in sending to some AOL, Verizon domains
  Jan 8, 10:40 AM - Jan 9, 5:04 PMResolved after a day
- MAINTENANCEScheduled maintenance - January 4, 2018
  Jan 4, 10:01 PM - Jan 5, 12:30 AMResolved after 2 hours
December 2017
- MAINTENANCEScheduled maintenance
  Dec 27, 2017, 10:03 - 11:04 PMResolved after an hour
- DEGRADEDActivity events delayed
  Dec 22, 2017, 9:30 - 10:31 AMResolved after an hour
- DEGRADEDAPI connectivity issues
  Dec 8, 2017, 11:10 AM - 12:19 PMResolved after an hour
- DEGRADEDInbound webhook processing delays
  Dec 8, 2017, 9:40 - 10:42 AMResolved after an hour
November 2017
- DEGRADEDShort inbound delays
  Nov 28, 2017, 11:08 AM - 1:36 PMResolved after 2 hours
- DEGRADEDbtinternet delivery issues
  Nov 25, 10:55 AM - Nov 29, 2:46 PM, 2017Resolved after 4 days
- DEGRADEDSMTP Inbound and Outbound delays
  Nov 16, 2017, 1:54 - 2:09 PMResolved after 15 minutes
- DEGRADEDAPI connection failures
  Nov 15, 2017, 1:33 - 2:04 PMResolved after 31 minutes
- MAINTENANCEScheduled maintenance November 13th, 8pm EST
  Nov 13, 2017, 8 - 8:39 PMResolved after 39 minutes
October 2017
- DELAYOutbound and inbound delays
  Oct 17, 2017, 8:10 - 8:26 PMResolved after 16 minutes
- DEGRADEDPossible delays and SMTP API bounces
  Oct 16, 2017, 9:33 - 10:16 AMResolved after 43 minutes
- DEGRADEDSome activity events for 2017-10-13 are missing/delayed
  Oct 13, 2017, 10:30 AM - 6:58 PMResolved after 8 hours
- DEGRADEDSome inbound delays, clearing now
  Oct 12, 2017, 10:19 - 10:22 AMResolved after 3 minutes
- MAINTENANCEWe started our database maintenance. All Inbound messages will be queued during this time.
  Oct 8, 2017, 7:05 - 7:31 AMResolved after 26 minutes
- DELAYDelays in sending to some Hotmail, Live, Windowslive and Outlook domains
  Oct 2, 2017, 2:03 - 5:31 PMResolved after 3 hours
September 2017
- DELAYDelays in sending to hotmail.com
  Sep 29, 2017, 2:28 - 5:03 PMResolved after 3 hours
- MAINTENANCEScheduled maintenance Sept 26, 9pm EST
  Sep 26, 2017, 8:47 - 10:01 PMResolved after an hour
- MAINTENANCEActivity delayed for a feature release
  Sep 20, 2017, 9:54 - 10:05 AMResolved after 11 minutes
- DEGRADEDSlight delays in activity data (sending not affected)
  Sep 19, 2017, 1:04 - 3:26 PMResolved after 2 hours
- DEGRADEDShort delays for outbound and inbound emails
  Sep 11, 2017, 2:50 - 4:31 PMResolved after 2 hours
- MAINTENANCEDatabase maintenance - some activity data lost
  Sep 4, 2017, 10:36 - 11:31 PMResolved after an hour
- DEGRADEDActivity updates disabled, inbound processing delayed
  Sep 4, 2017, 5:24 - 5:57 AMResolved after 33 minutes
August 2017
- DEGRADEDDelays in sending template emails
  Aug 7, 2017, 7:32 - 8:04 AMResolved after 32 minutes
July 2017
- DEGRADEDDelays: Outbound and inbound email through SMTP, open tracking
  Jul 14, 2017, 6:18 - 6:54 PMResolved after 36 minutes
June 2017
- DOWNActivity updates delayed/missing activity messages - outbound sending not affected
  Jun 30, 2017, 12:26 - 5:39 PMResolved after 5 hours
- MAINTENANCEServer creation maintenance 2017-06-22 at 10PM Eastern
  Jun 22, 2017, 2:19 - 11:26 PMResolved after 9 hours
- MAINTENANCEPostmark Servers maintenance
  Jun 20, 2017, 10:05 - 11:36 PMResolved after 2 hours
- DEGRADEDBounce processing delayed
  Jun 11, 2017, 11:37 AM - 5:32 PMResolved after 6 hours
- DEGRADEDOutbound email delays
  Jun 1, 2017, 10:40 AM - 12:18 PMResolved after 2 hours
May 2017
- MAINTENANCEScheduled database maintenance started
  May 25, 2017, 10 - 10:45 PMResolved after an hour
- DEGRADEDSlight delays in outbound sending
  May 24, 2017, 10:14 - 10:30 AMResolved after 16 minutes
- DEGRADEDDelays in Inbound processing
  May 16, 2017, 12:16 - 12:59 PMResolved after 43 minutes
- DELAYEmail delivery delayed to some domains due to Proofpoint blocking
  May 3, 2017, 8:49 AM - 1:32 PMResolved after 5 hours
- DEGRADEDPostmark incident: inbound message data loss
  May 2, 2017, 1:12 - 6:44 PMResolved after 6 hours
- DEGRADEDWe're seeing some connectivity issues and delays for SMTP sending.
  May 2, 2017, 11:40 AM - 12:45 PMResolved after an hour
April 2017
- DEGRADEDOutbound emails currently delayed
  Apr 21, 2017, 11:06 AM - 3:21 PMResolved after 4 hours
- MAINTENANCEScheduled database maintenance at 10pm Eastern
  Apr 20, 2017, 9:25 - 10:57 PMResolved after 2 hours
- DEGRADEDMessage details pages currently not loading - message sending/receiving not affected
  Apr 1, 2017, 10:18 - 10:46 AMResolved after 28 minutes
- DEGRADEDMessage details page not loading - outbound/inbound
  Apr 1, 2017, 8:33 - 9:48 AMResolved after an hour
March 2017
- MAINTENANCEDatabase maintenance starting at 12:55pm Eastern
  Mar 30, 2017, 12:48 - 1:12 PMResolved after 24 minutes
- MAINTENANCEDatabase maintenance at 10pm Eastern, estimated 10 minutes
  Mar 29, 2017, 9:25 - 10:26 PMResolved after an hour
- DEGRADEDServer creation/update failing
  Mar 20, 2017, 12 - 2:49 AMResolved after 3 hours
- DEGRADEDOpen tracking processing is delayed
  Mar 2, 2017, 4:51 - 6:29 AMResolved after 2 hours
February 2017
- DEGRADEDWebhook processing is delayed
  Feb 28, 2017, 1:17 - 5:27 PMResolved after 4 hours
- DEGRADEDWe are currently experiencing outbound delays
  Feb 22, 2017, 9:14 - 9:25 PMResolved after 11 minutes
- DEGRADEDDaily Stats are currently delayed
  Feb 21, 2017, 11:29 AM - 12 PMResolved after 31 minutes
- DEGRADEDWe are currently experiencing sending delays
  Feb 14, 2017, 11:26 AM - 1:19 PMResolved after 2 hours
January 2017
- DELAYEmail delivery delayed to some domains due to Proofpoint blocking
  Jan 27, 6:51 PM - Jan 28, 11:16 PM, 2017Resolved after a day
- DEGRADEDEmail delivery delayed for a portion of emails
  Jan 26, 2017, 12:20 - 12:53 AMResolved after 33 minutes
December 2016
- DEGRADEDWe are currently experiencing sending delays
  Dec 19, 2016, 2:16 - 4:47 PMResolved after 3 hours
- DEGRADEDInvestigating errors in the API
  Dec 19, 2016, 12:29 - 12:36 PMResolved after 7 minutes
- DELAYWe're seeing some delivery issues to AOL accounts
  Dec 13, 1:34 PM - Dec 15, 9:19 AM, 2016Resolved after 2 days
- DEGRADEDInbound processing is currently delayed
  Dec 12, 2016, 5:35 - 5:52 AMResolved after 17 minutes
- MAINTENANCEDatabase maintenance at 9PM EST
  Dec 3, 2016, 8:50 - 9:30 PMResolved after 40 minutes
November 2016
- DEGRADEDSlight delays in sending
  Nov 28, 2016, 10:34 - 11:53 AMResolved after an hour
- DOWNAPI timeouts and high response times
  Nov 17, 2016, 9:52 - 10:14 AMResolved after 22 minutes
- DEGRADEDIntermittent API call failures and short delays
  Nov 16, 2016, 10:27 - 10:43 AMResolved after 16 minutes
- DEGRADEDInbound processing is currently delayed
  Nov 3, 2016, 9:41 - 10:21 AMResolved after 40 minutes
October 2016
- DOWNDNS lookups to postmarkapp.com are failing
  Oct 21, 2016, 8:52 AM - 3:56 PMResolved after 7 hours
- DOWNWe are currently experiencing API downtime
  Oct 18, 2016, 7:10 - 7:14 AMResolved after 4 minutes
- DEGRADEDInbound messages are slightly delayed
  Oct 13, 2016, 10:56 - 11:46 AMResolved after an hour
- DEGRADEDOutbound messages are currently delayed
  Oct 10, 2016, 6:18 - 6:24 PMResolved after 6 minutes
- DEGRADEDSending delays
  Oct 10, 2016, 1:45 - 3 PMResolved after an hour
- DEGRADEDDelaying in inbound and outbound processing
  Oct 7, 2016, 10:11 - 10:31 PMResolved after 20 minutes
- DEGRADEDExperiencing small delays in outbound sending
  Oct 7, 2016, 10:21 - 11:35 AMResolved after an hour
- DEGRADEDWe are currently experiencing inbound and outbound delays
  Oct 7, 2016, 12:12 - 12:55 AMResolved after 43 minutes
- DEGRADEDDelays in inbound processing and sending emails by smtp
  Oct 5, 2016, 8:27 - 9:27 AMResolved after an hour
- DEGRADEDDelays in outbound sending
  Oct 4, 2016, 10:18 - 10:58 AMResolved after 40 minutes
September 2016
- DEGRADEDInbound and outbound processing delays
  Sep 23, 2016, 11:02 AM - 12:12 PMResolved after an hour
- DELAYProblems with network connectivity and delays in SMTP sending
  Sep 14, 2016, 3:48 - 4:13 AMResolved after 25 minutes
- DEGRADEDWe are currently seeing some delays for inbound and outbound messages
  Sep 7, 2016, 1:56 - 4:38 PMResolved after 3 hours
August 2016
- DEGRADEDStatistics endpoints and UI for a small number of Servers are temporarily unavailable.
  Aug 18, 2016, 8:26 - 9:54 AMResolved after an hour
July 2016
- MAINTENANCEDatabase maintenance - messages may be delayed shortly
  Jul 30, 2016, 9:04 - 9:20 PMResolved after 16 minutes
- DEGRADEDWe are currently seeing some delays for inbound and outbound messages
  Jul 29, 2016, 9:39 - 10:17 AMResolved after 38 minutes
- DEGRADEDWe are currently experiencing inbound and outbound delays
  Jul 25, 2016, 10:24 AM - 4:37 PMResolved after 6 hours

Past Incidents

DEGRADEDClick tracking events are delayed

MAINTENANCEDatabase Maintenance at 11:05 PM ET

DEGRADEDActivity events delayed in the Postmark UI (email sending/processing not affected)

DEGRADEDOutbound and inbound messages are delayed, UI not available

DEGRADEDLink tracking issues

DEGRADEDShort outbound delays

DEGRADEDDelivery event delays

DEGRADEDActivity feed is currently delayed

DELAYDelivery delays to iCloud addresses

DEGRADEDDelivery and Open Event Delays

DEGRADEDAPI timeouts and short delays

DEGRADEDActivity delays

DELAYDelays to AOL email addresses

DEGRADEDOutbound email sending delays

DELAYAOL email processing issues

DEGRADEDSome inbound emails rejected

DELAYIncreased bounces to Microsoft and Outlook domains

MAINTENANCE[Maintenance] Bounce webhooks delayed for up to 1 hour

MAINTENANCE[Maintenance] Bounce webhooks delayed for up to 1 hour

DEGRADEDBrief API Connectivity Issues

DEGRADEDActivity events delayed

DEGRADEDBounce processing delays

DEGRADEDIntermittent inbound delays

DELAYDelays in sending to some AOL, Verizon domains

MAINTENANCEScheduled maintenance - January 4, 2018

MAINTENANCEScheduled maintenance

DEGRADEDActivity events delayed

DEGRADEDAPI connectivity issues

DEGRADEDInbound webhook processing delays

DEGRADEDShort inbound delays

DEGRADEDbtinternet delivery issues

DEGRADEDSMTP Inbound and Outbound delays

DEGRADEDAPI connection failures

MAINTENANCEScheduled maintenance November 13th, 8pm EST

DELAYOutbound and inbound delays

DEGRADEDPossible delays and SMTP API bounces

DEGRADEDSome activity events for 2017-10-13 are missing/delayed

DEGRADEDSome inbound delays, clearing now

MAINTENANCEWe started our database maintenance. All Inbound messages will be queued during this time.

DELAYDelays in sending to some Hotmail, Live, Windowslive and Outlook domains

DELAYDelays in sending to hotmail.com

MAINTENANCEScheduled maintenance Sept 26, 9pm EST

MAINTENANCEActivity delayed for a feature release

DEGRADEDSlight delays in activity data (sending not affected)

DEGRADEDShort delays for outbound and inbound emails

MAINTENANCEDatabase maintenance - some activity data lost

DEGRADEDActivity updates disabled, inbound processing delayed

DEGRADEDDelays in sending template emails

DEGRADEDDelays: Outbound and inbound email through SMTP, open tracking

DOWNActivity updates delayed/missing activity messages - outbound sending not affected

MAINTENANCEServer creation maintenance 2017-06-22 at 10PM Eastern

MAINTENANCEPostmark Servers maintenance

DEGRADEDBounce processing delayed

DEGRADEDOutbound email delays

MAINTENANCEScheduled database maintenance started

DEGRADEDSlight delays in outbound sending

DEGRADEDDelays in Inbound processing

DELAYEmail delivery delayed to some domains due to Proofpoint blocking

DEGRADEDPostmark incident: inbound message data loss

DEGRADEDWe're seeing some connectivity issues and delays for SMTP sending.

DEGRADEDOutbound emails currently delayed

MAINTENANCEScheduled database maintenance at 10pm Eastern

DEGRADEDMessage details pages currently not loading - message sending/receiving not affected

DEGRADEDMessage details page not loading - outbound/inbound

MAINTENANCEDatabase maintenance starting at 12:55pm Eastern

MAINTENANCEDatabase maintenance at 10pm Eastern, estimated 10 minutes

DEGRADEDServer creation/update failing

DEGRADEDOpen tracking processing is delayed

DEGRADEDWebhook processing is delayed

DEGRADEDWe are currently experiencing outbound delays

DEGRADEDDaily Stats are currently delayed

DEGRADEDWe are currently experiencing sending delays

DELAYEmail delivery delayed to some domains due to Proofpoint blocking

DEGRADEDEmail delivery delayed for a portion of emails

DEGRADEDWe are currently experiencing sending delays

DEGRADEDInvestigating errors in the API

DELAYWe're seeing some delivery issues to AOL accounts

DEGRADEDInbound processing is currently delayed

MAINTENANCEDatabase maintenance at 9PM EST