Latency and Timeouts - Web App, API for Message Data

Recovering
Updated

Latency and timeouts have returned to normal! We will continue to monitor into the evening.

Recovering

A fix has been deployed and engineering is continuing to monitor. Latency and timeouts have been reduced significantly.

Investigating

We are experiencing an issue where some customers are experiencing latency or timeouts when accessing message data. The affected areas are the web application and relating API querying endpoints. The engineering team is investigating.

Began at:

Affected components
  • API
    • General
  • Web App
    • General