Service Issue: Outbound Sending. Issue with ISP blocks causing elevated bounces for some customers.

Resolved
Resolved
After 4 hours and 2 minutes

All traffic is running smoothly again and we have seen no futher issues as a result of the earlier blocks.

Identified
After 2 hours and 44 minutes

The block has been removed and resolved and our IPs are no longer affected. We are continuing to monitor and work through this.

Identified
After 1 hour and 44 minutes

We are working on removing the block causing these bounces and also moving traffic off the affected IPs until this is resolved.

Investigating

We are investigating an issue causing some ISP blocks and elevated bounces for some customers. We will continue to update here until this is resolved.

Began at:

Affected components
  • API
  • SMTP (sending)