Intermittent Inbound Email Delays

Resolved
Resolved

The issue has been resolved. We will continue to monitor inbound performance ongoing.

Updated

Additional scaling improvements have been deployed and are under active monitoring.

Recovering

Inbound email performance and backlogged message processing is returning to normal performance.

Updated

Customers may experience additional intermittent delays in inbound email sending. Engineering is continuing to investigate and remediate.

Updated

Some customers may have experienced intermittent inbound sending delays between 130-230pm EST. Engineers are investigating and applying additional fixes.

Updated

We are actively monitoring inbound email performance improvements and continuing to implement additional solutions to ensure expected performance.

Updated

Inbound performance improvements have been implemented. Engineering is actively monitoring improvement and applying additional fixes.

Identified

We are experiencing additional inbound sending delays for some customers. The issue has been identified and engineering improvements are in-progress.

Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Inbound mail processing has returned to normal performance. The intermittent issues affecting a small subset of customers have been resolved. We are continuing to monitor the situation.

Investigating

Engineering is currently investigating an issue impacting the processing of inbound messages. Customers may see intermittent delays in inbound message delivery. We will provide ongoing updates as engineering teams work to resolve.

Began at:

Affected components
  • API
    • Receiving
  • SMTP
    • Receiving