Messages Data Retrieval API Latency & Timeouts

Resolved
Resolved

We've resolved this incident. Messages and Message Streams endpoints have returned to their expected performance. Sending and receiving was not impacted during this event.

Recovering

We've deployed additional fixes and latency/errors have returned to normal performance. Engineering will continue to monitor into the evening for consistent results.

Identified

We've confirmed the source of the issue and are implementing fixes. Latency and errors has been reduced but engineers are continuing to remedy the issue.

Investigating

We are experiencing latency and timeouts with some API endpoints related to message details and message stream suppressions data retrieval. Sending and receiving has not been impacted.

Began at:

Affected components
  • API