Service Issue: Outbound sending is delayed

Resolved
Resolved

The queues are caught up and all sending is back to normal now. Thanks for your patience during these unexpected delays.

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Rian van der Merwe
Recovering

We have identified the issue with sending delays and the queues are coming down rapidly. We should be back to normal shortly.

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Rian van der Merwe
Updated

We’re still seeing delays in sending, but we’re working our way through the transactional email queues much faster now.

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Rian van der Merwe
Updated

We continue to investigate the cause of the current email delays. We're sorry about the wait—our team is working to figure it out as soon as possible.

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Rian van der Merwe
Updated

We are still investigating the cause of the current sending delays. Messages are still being delivered, but there is a delay of ~10 minutes.

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Rian van der Merwe
Investigating

We are currently seeing some delays in outbound sending. We are investigating.

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Rian van der Merwe
Began at:

Affected components
  • API
  • SMTP (sending)