Service Issue: Outbound sending is delayed

The sending delays are now all cleared and we are updating the Status to resolved. We will continue to monitor throughout the weekend and prepare more information to share in the upcoming days. Thank you for hanging in there with us. We've posted a postmortem on our blog: https://postmarkapp.com/blog/email-delays-december-16-2022.

We are now in the final stage of a full recovery. There is a small amount of messages still in queue being sent out, but outside of this we are operating as normal. Activity events are up to date, and new messages are being sent out immediately with full activity view. We will post one more update here once the queues are fully cleared and continue to monitor. Again, thank you for your patience and continued support.

We caught up on our backlog of delivery events. So once we deliver your messages, we'll also show them as "Delivered" in the Activity view right away.

We’ve worked through about 90% of the backlog of emails that got queued up, and we’re continuing to make progress.

As we are catching up on emails, we’re still seeing a backlog in delivery events in activity. So even though most newly submitted emails are being delivered quickly now, you might not see delivery events in the activity view right away.

We’re seeing message queues coming down, so if your messages were among the ones that were queued for a while, you should see those going out.

Newly submitted email is still sending quickly.

We’re sending newly submitted mail much faster now. Some emails that were sent earlier are still queued up, but our team is working to get those out as soon as possible.

We are working through sending queues much faster now, but are still experiencing some delays with processing messages. Acceptance of mail and inbound email processing remains unaffected. The team is still working non-stop to resolve the delay issues as soon as possible.

Our upstream third party vendor has identified the root cause of the issue causing email delays, and are working on full mitigation. We are continuing to send email and work through the queues as fast as possible. We will update more as we have more information.

We are starting to send mail more quickly now and beginning to make some progress on working through the queues. We will continue to update as soon as we have more details on a timeline for a full recovery. Thank you again for your continued patience.

We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.

We're still working on getting through the sending queues. You may see a delay in events on the activity page while we try to speed up the queue sending process.

Hey everyone, thank you for your patience as we work through these issues today. We are all hands on deck here, and we'll continue to post updates here temporarily until our regular status page is up and running again.

We want to reiterate that we are sending email, but with significant delays due to an issue with one of our providers. We'll post updates as soon as we know more.

Outbound sending is currently delayed due to an issue at a third party provider. Our regular status page is also not functioning correctly right now (unrelated issue), so we switched to a different status provider for now.